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Frequently Asked Questions (FAQ)

What is Exam Success?

Exam Success provides specialised online preparation for Goethe and TELC B1 and B2 examinations through flexible, exam-focused training sessions designed to help learners achieve their certification goals efficiently and confidently.

Our courses are designed for learners preparing for Goethe or TELC examinations for academic, professional, immigration, family reunification, permanent residency, citizenship, or personal purposes.

Yes. Thanks to our flexible rotating training system, you can start at any time without waiting for a new course to begin.

Yes. Our online sessions are available worldwide.
Which levels do you offer?
We currently specialise in preparation for Goethe and TELC B1 and B2 examinations.

At present, Exam Success focuses exclusively on Goethe and TELC B1 and B2 examination preparation.

If you are looking for preparation at another level, please contact us. We may be able to suggest suitable alternatives or advise you on the most appropriate next step.

Both certificates are widely recognised. The most suitable examination depends on your individual goals, requirements, and location. If you are unsure, we will be happy to help you choose the most appropriate option.
Yes. If you are unsure which level is most appropriate for your goals and current language ability, please contact us and we will be happy to provide guidance.
B1 preparation is designed for learners who already possess approximately A2-level German knowledge and are working towards achieving B1 examination success. If you are unsure whether your current level is suitable, please contact us and we will be happy to advise you.
Who teaches the sessions?
All sessions are led by native German-speaking instructors with university qualifications in German Studies, Linguistics, Language Education, or related disciplines.
Yes. Our instructors have extensive experience preparing learners specifically for Goethe and TELC examinations.
How do I book a session?
Purchase a package, select your preferred session, and complete the booking process online.
Individual session bookings may be available on request, subject to availability and current pricing. If you are interested in an individual session, please contact us through the contact form and we will be happy to discuss the available options. For most learners, our training packages offer the greatest flexibility and the best value for ongoing exam preparation.
Bookings may be cancelled freely until the session is confirmed. Once a session has been confirmed, the booking becomes final and the corresponding session credit is considered reserved for that participant. Confirmed bookings cannot be cancelled, refunded, or credited back.
You can join the waiting list and will be notified if a place becomes available.
Small group interaction is an important part of effective exam preparation. A minimum number of participants helps ensure productive discussions, speaking practice, and meaningful interaction.
If the minimum number of participants is not reached, the session will not take place and no payment will be collected.
Which packages are available?
Exam Success offers a range of flexible package options. Please refer to the Packages page for current offerings and pricing.

Yes. Session credits remain valid for 12 months from the date of purchase unless stated otherwise at the time of purchase.

Yes. Package upgrades may be available. Please contact us for details.
No. Packages and session credits are personal and may not be transferred, shared, sold, or assigned to another individual.
Do I need to create an account?
No. We use a secure passwordless access system.

After your purchase, you will receive a secure email link that allows you to access and manage your sessions.

You can:

View your bookings

Book new sessions

View remaining session credits

Access your booking information

A new secure access link can be requested at any time.

Which payment methods are accepted?

Major credit and debit cards are accepted through our secure payment provider.

Yes. All payments are processed through encrypted and secure payment systems.
Yes. An invoice will be issued for every completed purchase.

Your payment method is securely verified when you make a booking. The payment process follows the booking and session confirmation workflow described on the platform.

If the minimum number of participants is not reached, the session will not take place and no payment will be collected.

What skills are covered?
Our training covers all four examination skills: Reading Listening Writing Speaking In addition, sessions may include grammar, vocabulary, exam strategies, and task-specific preparation.

Sessions are conducted primarily in German. Explanations may be adapted where appropriate to support effective learning.

Each session lasts approximately 90 minutes.

Group sizes are intentionally kept small to maximise participation, interaction, and individual feedback.

Small groups provide more speaking time, more individual feedback, and more opportunities to practise exam tasks actively.

Yes. Individual feedback is an important part of every training session.

Yes. Learners are welcome to repeat sessions whenever additional practice is helpful.

No. A textbook is not required to participate in our training sessions. However, many learners choose to supplement their preparation with additional self-study materials.

Yes. We can recommend suitable textbooks, practice materials, and self-study resources based on your current level and examination goals. Further recommendations and study guidance will be provided during your course participation.
What time zone are the session times displayed in?

Session times are automatically displayed in your local time zone, wherever you are located.

You will need:

A stable internet connection

A computer, tablet, or smartphone

A microphone

A quiet learning environment

Any necessary access information will be provided before your session. No specialised technical knowledge is required.

No. Sessions are generally not recorded in order to protect participant privacy and encourage active participation.
What happens if I cannot attend a booked session?

Bookings may be cancelled freely until the session is confirmed.

Once a session has been confirmed, the booking becomes final and the corresponding session credit is considered reserved for that participant.

Places in confirmed sessions are reserved specifically for participants. If you do not attend a confirmed session, the corresponding session credit is considered used.
Can Exam Success provide a participation certificate or learning record?

Yes. Upon request, Exam Success may issue a participation certificate or learning record to learners who have successfully completed at least 48 teaching units with regular participation.

The document may include:

Number of teaching units completed

Topics and skills covered

Participation period

Brief performance assessment

Individual learning recommendations from the Exam Success teaching team

How is my personal information protected?

Personal information is processed securely and in accordance with our Privacy Policy. We take appropriate measures to protect personal data and maintain confidentiality.

How can I contact support?
You can contact us through our contact form, support email, WhatsApp or Telegram.
We aim to respond to all enquiries within one business day.
We are always happy to help. Simply contact us through the contact form and we will be glad to answer your questions and help you choose the most suitable preparation option.
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