Privacy Policy
Last Updated: July 2026
At Exam Success, we are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using our website or services, you agree to the practices described in this Privacy Policy.
- Who We Are
Exam Success provides online preparation courses and training sessions for Goethe and TELC B1 and B2 examinations.
For privacy-related questions, please contact us using the contact information provided on our website.
- Information We Collect
We may collect the following information:
Information You Provide
- Name
- Email address
- Billing information
- Payment-related information
- Messages submitted through contact forms
- Session bookings
- Learning preferences
- Support enquiries
Information Generated Through Use of Our Services
- Booking history
- Session attendance records
- Remaining session credits
- Participation records
- Learning progress records
- Certificates or learning records issued by Exam Success
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookie-related information
- How We Use Your Information
We use personal information to:
- Provide our services
- Manage bookings and packages
- Process payments
- Communicate with participants
- Provide support
- Issue invoices
- Maintain attendance records
- Issue participation certificates or learning records
- Improve our services
- Maintain website security
- Comply with legal obligations
- Payment Processing
Payments are processed through secure third-party payment providers.
Exam Success does not store full credit card or debit card details on its own servers.
Payment information is handled in accordance with the policies of the relevant payment provider.
- Email Communications
We may send emails relating to:
- Bookings
- Session confirmations
- Account access links
- Payment confirmations
- Invoices
- Important service updates
- Support requests
We do not send unsolicited marketing communications.
Marketing communications will only be sent where permitted by law or where consent has been provided.
- Participation Records
To provide educational services and participation certificates, Exam Success may maintain records relating to:
- Attendance
- Completed teaching units
- Participation history
- Learning recommendations
- Performance observations
These records are used solely for educational and administrative purposes.
- Information Sharing
We do not sell personal information.
Personal information may be shared only when necessary with:
- Payment providers
- Website hosting providers
- Technical service providers
- Legal or regulatory authorities where required by law
Information is shared only to the extent necessary for providing services or complying with legal obligations.
- Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online system can be guaranteed to be completely secure.
- Data Retention
Personal information will be retained only as long as reasonably necessary for:
- Providing services
- Maintaining educational records
- Legal compliance
- Accounting and tax obligations
- Resolving disputes
Expired or unnecessary information will be removed or anonymised where appropriate.
- Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of information
- Restrict processing
- Object to certain uses
- Request information about stored data
Requests may be submitted through the contact information provided on the website.
- Third-Party Services
Our website may use third-party services including:
- Payment processors
- Analytics services
- Website hosting services
- Communication services
These providers may process information according to their own privacy policies.
- International Users
Exam Success serves participants worldwide.
Personal information may be processed or stored in countries other than the participant’s country of residence.
By using our services, you acknowledge this possibility.
- Changes to This Privacy Policy
Exam Success may update this Privacy Policy from time to time.
The most recent version will always be published on the website.
- Contact
Questions regarding this Privacy Policy may be submitted using the contact information provided on the website.